faq.
What is your covid-19 postponement policy?
Whilst the deposit payment is non-refundable, we will transfer your deposit and booking with your chosen artist (pending availability) across to the new postponed date at no additional charge.
In the event your booked artist is not available for the new postponed date we will provide an alternative artist from our team and discuss the options with you before switching the booking over to the new artist.
The best way for us to secure your chosen artist for your new date is to provide us with some possible options or check in with us for our artists' availability prior to locking in your new date with the venue. We're all in this together and we want to assure you that we'll do everything we can to assist our couples and artists through this process.
Do you travel internationally / interstate / out of town for gigs?
Please get in touch & we can discuss the logistics!
If you don't know the song we want, will you learn it?
Yes! Learning up to 3 songs for your special key moments* is all part of our service and included in the price. It's what makes your wedding music truly unique and personalised.
*key moments include ceremony (aisle, signing, exit) and reception (first dance, cake cutting, parent/child dance).
How many songs can we choose from your online song list?
You can have as little or as much input as you like. We love receiving your favourites from our song list to help personalise our set list for your day/night.
Our Ceremony & Canapés location doesn't have power, is this okay?
Yes, definitely! We have a battery powered speaker which is perfect for outdoor Ceremony's & Canapés.
Does the price include set up and pack down?
Yes, and we will arrive approx 1 - 1.5 hours prior to when we are booked to start performing.
Does the price include the PA sound system?
Yes! We provide our top of the range sound system for all performances.
Does the price include dance-floor party lights?
Yes! We provide our party lights to bring your dance-floor to life and there are no additional fees for this.
Does the price include access to a microphone for our speeches?
Yes, absolutely- and it is wireless!
Will you provide music during the performance breaks?
Yes! We have carefully curated playlists for the various stages of the day/night, which are consistent with our style and sound. We'll play these during our performance breaks so you can sit back and relax knowing we'll take care of all of your musical needs!
Do you require a deposit to confirm the booking?
Yes! Once we've confirmed your package selections and you are happy to proceed, we'll send through our booking agreement / deposit invoice payable to secure the booking. We'll place the date on hold with our team for 7 days whilst waiting for the deposit payment to come through, and send through your payment receipt as soon as received.
